Head of Mission Support OCA Palestine – AMMAN OFFICE

Family: HR & FIN

Level: 9 IRFFG (1920 JOD)

Workplace: Amman

Hierarchical and Functional line management: Head of Mission  

Functional reporting line to: Head of Mission

Duration: Fixed Term Contract – One year.

Context Amman Hub:

MSF has been present in Amman since 2006 with different Missions and OCs, and since 2015 with delocalized HQ offices.  In 2018, MSF signed a Host-Country Agreement (HCA) with the Jordanian authorities and consolidated its presence in the country, becoming one of the MSF Hubs around the world, with the aim of supporting the quality of our operations in the region and beyond.  

Today, Amman Hub is a complex setting, including the presence of 5 OCs with Operations and Organizational Support:  

• Units: OCA MENA Regional Office, OCBA CAHM (Center for Advanced Humanitarian Medicine), OCG MESO (Middle East Support Office).

• Operational Cells: OCBA Cell 1 (Afghanistan, Yemen, Syria) and OCG Cell 5 (Iraq, Lebanon, Yemen, Syria).

• Missions: Permanent missions including OCP Jordan (Reconstructive Surgery Hospital), and ad hoc temporary hosted missions including OCA Palestine/Gaza/Syria, OCB Syria/Palestine, OCBA Palestine/Gaza/Yemen.

• OCG Lebanon/Iran/Iraq/Sudan/Yemen/Syria.   

• An intersectional Amman Mutualized Support Office (AMSO) under the direct management of OCBA.

• Hosted positions from different OCs and the International Office.

Objectives of the position:

Supporting the Head of Mission (HoM) in security management and coordination tasks, ensuring a smooth relation with local and national authorities, contributing to the context analysis and follow-up,to the management of information, providing translations and interpretations according to MSF protocols, standards and procedures in order to facilitate the mission coordination tasks

Scope of Responsibilities:

General duties: 

· Supporting the HoM in promoting and protecting the MSF image externally and assisting in context analysis, disseminating relevant context information to the coordination team, regularly informing them on key issues, updating general information on the context for MSF internal documents and advising on cultural appropriateness of organized activities and individual behaviors.

· Analyzing the risks and the security level of the context of the mission and assisting in conducting risk assessments and in the development, security plans for the mission and project. Advising the PC and HoM on aspects of security management

· Establishing and maintaining external relationships with relevant authorities and stakeholders. Keeping good knowledge of counterparts in different administrations and departments and keeping up to date records of field contacts (other NGOs, UN agencies, local authorities, etc.) verifying that they are easily accessible, in order to facilitate contacts and meetings.

· At the request of the Head of Mission, assisting the HoM or representing MSF in meetings (NGOs, official bodies and administrations, etc.) and preparing full report

· Ensuring the follow up of relevant administrative dossiers such as the MSF registration in the country, working permits, immigration policies, national protocols, etc.

· At the request of the HoM, preparing and conducting an information briefing, focusing on the country context for International Regional and Relocated Staff.

· Guide and facilitate the management of MSF information and essential records and documents by the mission team, following MSF policies and guidelines.

· Translating sensitive documents and acting as an interpreter when needed. Writing letters and correspondences with officials and partners and preparing reports, internal memos and formal requests. Monitoring the correspondences in the absence of the HoM.

· Assisting in the elaboration of the advocacy plan of the mission in collaboration with the PC, MedCo and the Communications responsible and supporting its implementation and follow up.

The Head of Misison Support is a key member of the operations Team.  

Besides the above-mentioned responsibilities, the role will also:

· Support the CMT in general in maintaining comprehensive understanding of the intervention context with specifics adapted to each department in order to provide analysis or position papers.

· Maintain and feed a sustainable consistent context and work environment analysis channel with the Head of Mission and whom may be relevant in the operations department.

· Keep track of the fields situation and major event based on which propose security management preventive and adaptation measures

· Follow up the regional context, identify proper networks and provide analysis or positioning papers.

· Support PCs and Deputy/Assistant PC in understanding, analysing and anticipating the working context and all related issues hence, also act as back up and sparring partner of the field’s OPS team to keep the vision adapted and pertinent.

· Support in the development and review of security and safety guidelines including the risk analysis and the risk reduction measures (with support to/from log department).

· Manage the implementation and development of the community engagement and networking strategies and action plans.

· Maintain contact and coordination with the communication and humanitarian affairs teams in order to feed with context and support the different actions and activities.

· Actively participate in the development of country strategy, project documents, contracts, advocacy strategies and all strategic documents with the rest of the Country Management Team;  

· Provide cultural briefings to all new members of the organisation, including a part on communications;

· She/He is an essential member of the FIMT. She/He will therefore be responsible for keeping FIMT policies up to date, team members trained and aware, she/he will make sure FIMT setup is ready for immediate activation when needed.

Others 

· At times, act as Liaison between MSF-OCA and whom needed as determined;  

· Maintaining the Overview of Mission Key Operational documents (MoUs, SLAs, etc.) and ensuring timely updatings for renewals, whenever necessary;  

· Compile mission SitReps for the mission, write one coherent mission SitRep and share with HoM/HoM-Dep .   

· Actively network intersectionally with other HoM supports or advisors for broader context understanding and analysis.

Education:

University degree in a relevant field (e.g., Political Science, International Relations, Social Sciences, Global Studies, Public Health, or related disciplines).

 Experience:

· Essential experience working in humanitarian relief organization.

· Demonstrated capacity for analysis, networking and negotiation

· Strong understanding of Gazan administrations and authorities.

· Strong Gazan contacts and networks.

· Experience working in political, security and humanitarian complex settings.

· Experience in similar positions in humanitarian aid, preferably within MSF

· If external to MSF: previous experience as Deputy-CD/ Deputy-Area manager/ Advocacy/Security and safety officer is an added value.

Languages: English and Arabic are essential

Knowledge

· Computer proficiency.

· Good analytical skills, at ease with analysis tools and processes.

· Excellent communication and diplomatic skills, including writing skills

· GIS knowledge an asset

Others: 

This position is open for Jordanian nationalities with a legal right to work in Jordan.  

If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by Saturday 14th November 2026. 

To:  recruitee link

Any incomplete application will not be considered (ie no letter of motivation). Kindly note ONLY shortlisted applicants will be contacted.