HR Operational Partner

Organization

Médecins Sans Frontières (MSF) is an independent, neutral, impartial humanitarian organisation that provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. MSF assistance to people is based solely on their needs, irrespective of race, religion, gender, or political affiliation.

MSF is committed to an inclusive culture that encourages and supports its employees' diverse voices. We strive to create workplaces where teams of people with di-verse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

Individuals of all genders, ages, sexual orientations, nationalities, races, backgrounds, religions, beliefs, ability status, and other diversity characteristics are encouraged to apply.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.

Context

At the heart of the Department of Operations of the MSF Geneva Operational Centre (OCG), the “Cells” are the direct interface from headquarters (HQ) to the field missions under their responsibility. Each member of the Cell is in charge of a specific component under the supervision (functional link) of a Program Responsible, with a hierarchical link to the coordinator of the relevant department.

Cell 5 (located in Amman, Jordan) currently supports three missions: Lebanon, Iraq and Yemen.

Cell 5 is made up of a multidisciplinary team of 9 people: Program Responsible, Deputy Program Responsible, Medical Polyvalent Responsible, HR Operational Partner, Operations Logistics Referent, Supply Referent, Finance Controller, Strategic Communications Advisor, and HROP Support.

The Human Resources Operational Partner (HROP) centralizes and acts as a referent for mission’s HR and administrative issues in front of the various HR units at HQ and other members of the Cell, mission’s Human Resources Coordinator (HRCo) or Head of Mission (HoM), and other MSF operational centers (OCs).

Objectives of the position & scope of responsibilities

As a member if a multidisciplinary team (the Cell), the HROP ensures that the HRCos have all they need to perform their role and to be responsible for the HR management in their missions.

S/he advises and supports the HRCo and the HoM in the design, development, and implementation of mission’s HR strategy in order to efficiently contribute to the achievement of mission’s operational objectives. S/he mobilizes other HR units and services when a need in a specific support is identified or expressed by the mission.

As a strategic partner of the operations and as a member of the Cell, he/she participates in the definition of the objectives and the operational strategy of the missions supported by his/her Cell and of the various HR units of the HQ, while having a cross-functional vision of institutional challenges, a global vision of HR issues and a constant attention to the implementation of the OCG Strategic Plan.

For the missions supported by his/her Cell and in priority, s/he:

• Guides the HRCos in defining the mission's HR strategy.

• Supports HRCos in defining, adapting, developing, and overseeing the implementation of the mission's HR policies and ensure that they are consistent with the context, operational and institutional challenges, and the HR strategy.

• Provides technical expertise to the missions in terms of HR Management (HRM) and alerts of the HR issues that the missions could face while leaving latitude and room for maneuver to the mission to identify solutions adapted to the situations in the field in a spirit of empowerment of decisions and risk reduction.

• Accompanies the HRCos in making major decisions related to people management on the mission.

• Advises on the composition of the teams (size, expertise, diversity).

• Pays constant attention to the development of the members of the HR sector and the HR competencies present in the missions.

The HROP directly supervises the new Cell 5 HROP Support’s role.

Education:

• Preferably a degree in Human Resources/Management, Social Sciences, Humanitarian Law.
• Additional operational & HR MSF training an asset.

Experience:

• Minimum 24 months in the field as HRCo with MSF
• Preferably one recent mission as HRCo with OCG.
• Experience as a project coordinator is a plus.
• Mastery of MSF tools and HR fundamentals
• Experience in creating HR development plans will be an asset.
• Experience in developing DEI actions and policies.

Professional competences, personal abilities and qualities:

• Confirmed expertise in HRM
• Solution oriented, strategic thinking and critical analysis
• Analytical skills, ability to work with indicators and propose plans based on analysis
• Leadership and team management skills
• Computer skills: Windows 10, database, Excel (at the level of use of macros), Homere, Power BI
• Ability to build and develop diverse and inclusive teams
• Negotiation skills
• Excellent organizational, decision-making and communication skills
• Capacity to work under pressure and to manage stress
• Ability to set priorities and make decisions

Languages:

• Minimum C1 in English (spoken and written), French is an asset

Contract

• Full-time position 100%
• Open-ended Jordanian contract, commitment to 3-years term, renewable once and maximum 6 years assignment (mandated position)
• Position based in Amman with regular visits to the field/missions
• Ideal start date: October 2024
• Gross monthly salary: 3’300 JOD (+ seniority in MSF) according to the internal regulations and salary grid of MSF in Amman
• Relocation package for staff recruited from abroad

Application

If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1 page max), in English.  

The cover letter should be detailing one specific challenge encountered in the last 24 months that prepared you for the position, and explaining why.

The closing date for applications is 30^th June, 2024. The applications will be treated confidentially. Only shortlisted candidates will be contacted.